.American Airlines, Inc. (AA) is an American airline company, one of the largest airline companies in the world. The American Airline headquarter is located in Fort Worth, Texas inside the Dallas-Fort Worth metroplex. American Airlines is one of the largest airline in the world due to its huge fleet size, numbers of passengers carried, and revenue generated.
American Airlines’ domestic and international operations contain around 6800 flights per day . Those flights are directed to almost 350 destinations and more than 50 countries. The airline is the means of transport for around 200 million people a year with a record-breaking average of half a million passengers daily.
Calling American Airlines
American Airlines has spread its wing of operations all across America and into other countries and continents. American Airlines along with its regional partners American Eagle aims to provide the best services. People do not have to rush to travel consultants or airline offices for tickets of American Airlines as it provides online ticketing services. The airline has several reservation helplines regarding bookings and other queries.
The airline hosts call for its customers worldwide and have specific helplines according to the customer’s language. AA helpline is available in the following languages in the United States and Canada on the following time slots:
|French||800-756-8613||7 a.m. – 6 p.m.|
|Portuguese||866-824-8717||6 a.m. – 7 p.m.|
|Creole||800-833-5767||7 a.m. – 4 p.m.|
|Mandarin Chinese||800-492-8095||24 Hours|
|Hearing and Speech Impaired||711||24 Hours|
American Airlines also offers its worldwide numbers for customers calling in from different parts of the world. The worldwide numbers are available for the following regions with further details about timings and helplines given on the official American Airlines website:
|· Africa||· Asia/South Pacific||· Caribbean and Bermuda|
|· Europe and Russia||· Mexico, Central, and South America||· Middle East|
American Airlines Customer Service
Customer service is the most essential element in an airline business, a business where a person needs to trust you with their life and wellbeing at 35,000 feet in the air. The vision and mission of American Airlines and their district cohorts American Eagle is to become the constant providers of safety, trust, and comfortable air carriage through the quality of their tremendous services. American Airlines and American Eagle submitted their Customer Service Plan to the Department of Transportation in 1999. These plans went through two upgrades in 2010 and 2011.
American Airlines’ customer services cover a vast area of services. From making a reservation to deplaning and boarding, every service is methodically under a strict check from the customer service department. The most essential services that AA offer to their customers include,
- Guidance for booking the least expensive flights
- Information regarding sudden delays or cancellations
- Complete information in case of diversions
- Proper assistance in case of flight cancellations or delays
- Baggage delivery if a mishandling occurs by the airline
- Baggage responsibility with full protection
- A 24-hour hold policy that provides a decision making buffer for the customer
- Loss-free refunds
- Exceptional care for customers with special needs
- Amazing discounts and offers for recurring customers
- Handling customer issues until the customer feels satisfied
American Airlines Reservation
American Airlines has reservation offices all over the world. People who want to gather more information and book the tickets after contacting a customer service officer in person can head to the American Airlines’ reservation offices without a worry. AA has its offices in,
|· Africa||· Asia/South Pacific||· Caribbean/Bermuda|
|· Central America/ Mexico||· Europe and Russia||· Middle East|
|· South America||· United States
Those who wish to book a flight without having to visit the reservation office can go to the online reservation section. The system allows booking of a round trip, a multi-city trip, or a one-way trip. Customers can select the arrival and departure points according to their travel on any date within the available times. Special reservations are possible online and in-person for unaccompanied minors or people with disabilities that need flight attendants. The airline also has options available for a group reservation of 8 or more people.
Change fees do not apply anymore for all short international and regional flights due to the COVID-19 situation. In the case of a fare increment, the customer will have to pay for the difference (if too much), however, if the customer has paid more and the flight costs less; the remaining amount will come as a refund in the form of travel credit.
United Airlines is a leading name in the airline industry all over the world. This American airline is the third largest airline in the world in dimensions taken based on fleet size, personnel size, and flight routes. United Airlines has an enormous national and international network that spans across the United States and other six continents. The regional partners of United Airlines go by the name of United Express.
Like any other airline in the world, United Airlines’ secret of success lies in its customer service quality. United Airlines’ customer service policies consist of a major part of the system changes and personnel training which allows the airline to operate in the most professional and satisfactory manners.
The airline has separate helplines for the United States and worldwide that provide a platform for the customers to deliver their feedbacks and complaints. The United Airlines customer service also entertains its customers on their official website regarding queries, complaints, and information.
American Airlines Advantage
Several airline companies are offering first-rate services to customers. However, American Airlines stands in the first place not only because of its fleet size and routes but also because of the various advantages that it offers over others. Being an airline industry leader, American Airlines is always the best choice because of its indispensable customer service. Also, the airline takes care of all of its customers without any discrimination of flight plans or flight destinations. The quality of operations and staff of American Airlines is voted by its valued customers to be constantly astounding. Other advantages are the different categories of flight plans that aim to offer similar services to the customers be it service upgrades, mileage bonuses, complimentary cabin seats, or free checked baggage.
American Airlines Check-in
Being the leader of the industry, American Airlines offers astonishing check-in techniques. Customers that have electronic tickets can make use of the curbside check-in booths, can scan their tickets from cellphones, or can use the check-in cubicles without having to wait in the long check-in queues. However, the trend is changing and people all over the world are now making use of the American Airlines’ Mobile App and the online check-in facility that allows the passengers to check-in virtually 24 hours before the flight by just providing the first name, last name, and confirmation code.
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Airline tickets always come costly due to the number of services that are part of the flying process. However, no airline ever runs short of the services that they provide to satisfy their customers with the ticket prices. So is the case with the leading American airlines, United and American. However, American Airlines being the leader leads the quality race by a few steps to all other airlines which makes them charge more for their tickets and flight packages as compared to other airlines.